Question: How Do I Contact Amazon About A Stolen Package?

How do I get a refund on Amazon that was not received?

To request a refund on an eligible order:Go to Your Orders.Locate your order in the list and click Problem with order.Select your problem from the list.Select Request refund.Enter your comments in the text box.Select Submit..

What do I do if my Amazon package was stolen?

Here are the steps to take if your package is stolen:Search everywhere. Look behind and under objects, check with neighbors, your apartment office, and previous addresses for your package.Locate the tracking number. … Contact customer service. … Contact the shipping carrier. … File a police report.

What do I do if I get someone else’s package from Amazon?

If it’s a simple case of wrong address/correct street and you know for whom the package is intended (like a neighbor), you can walk it over to their place. If it’s small enough, place it in their mailbox.

What do I do if UPS says delivered but no package?

If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you on the progress of your shipment.

Is it illegal to open someone else’s Amazon package?

It is, however, considered theft to knowingly take a package belonging to someone else. or to remove the contents before returning it. Opening by accident is not a crime.

Who is responsible if a parcel goes missing?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

What do I do if my Amazon package says delivered but no package?

Go to Your Orders. Locate your order in the list and click Problem with order. Select “Package didn’t arrive” from the list. Select Request refund.

How do I reach a live person at Amazon?

This includes assistance for orders or general questions about your Amazon account. How to Speak to a Live Person: Call 866-216-1072 and get directed to an automated voice messaging system. Press 0 and you will be placed on hold to speak with a live customer service agent for Amazon.com.

What do I do if my package says delivered but I never got it?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.

Can you keep a misdelivered package?

Never keep a misdelivered package unless the company tells you to. If it was delivered to the wrong address, give it back to the carrier for redelivery. If it’s the right address, wrong name call the shipping company. Sometimes they’ll tell you to keep it.

How do I get in touch with Amazon about a refund?

The Google search “does Amazon have a phone number” returns about 2 billion hits. The good news is that the answer is yes, they do. Amazon’s customer service phone number is 1-888-280-4331. And you can call that number 24 hours a day, seven days a week.

How do I contact Amazon about a missing item?

Report the incident to Amazon by calling 844-311-0406 to receive 24/7 immediate assistance.

What do I do if someone stole my package?

Here’s What to Do If a Package Is StolenFile a police report.Contact the sender.Report it to Amazon.Report it to FedEx.Report it to UPS.Report it to USPS.Prevent future package thefts.

Will Amazon replace a stolen package?

Amazon covers most stolen packages through its “A-to-Z” Guarantee Protection. … But if you’ve waited two or more business days for a response or the seller is uncooperative, you can file a claim with Amazon and they’ll likely issue a refund. In many cases, retailers will quickly agree to send you a replacement item.

Does Amazon investigate missing packages?

How Long Does an Amazon Lost Package Refund Take? A refund request can take up to seven days to investigate. Amazon will send an email if your application has been approved. Once your request is accepted, you will receive a refund within seven business days.