Quick Answer: How Do I Contact Telkom?

Why Telkom customers are fed up?

Durban – Telkom customers are fed up with the poor customer service they have been receiving from the information and communications technology services provider.

Customers are at their wits’ end because Telkom has not been meeting their communication needs..

How do I write a letter to cancel my service?

How to Write a Cancellation LetterBegin the cancellation letter with the date, the company’s name and address, and your account number.State politely but firmly that you want the company to cancel your account, and give them the customary 30-day notice before you expect it to become effective.More items…

What do toll free numbers cost?

The cost of Toll free number depends on many factors like number of agents going to accept the call, how many minutes do you need (approx.) and the features you require. The cheapest toll free number plan starts from Rs 799 per month.

Can I cancel my Telkom contract early?

Subscribers interested in terminating their contracts can now access the cancellation form Telkom at the official website, under My Profile where already registered users can log in. Fill out the required details in this Telkom customer cancellation form, and then submit to confirm the cancellation request.

How do I lodge a complaint with Icasa?

Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to consumer@icasa.org.za or faxed to 011 566 3444.

How do I email Telkom?

Email Tutorial Telkom Internet technical support is available 24 hours on 10215 or email us on support@telkomsa.net, 7 days a week.

How do I complain to Telkom?

If you experience a problem with your Telkom service, call 10212 or for account enquiries call 10210. Ask the agent for a reference number. In those unfortunate instances where a problem arises, Telkom will follow the procedures outlined in this section in attempting to resolve your complaint expeditiously.

Are 0861 numbers toll free?

“With reference to ShareCall (0860) and MaxiCall (0861) numbers, these are not toll-free services. … Here’s the thing – provided you call from a Telkom line, an 0800 number should be free to you but the called party pays. The ShareCall numbers, those beginning with 0860, mean you pay only the cost of a local call.

How do I cancel my Telkom monthly subscription?

Once you are logged in to your Telkom profile, select Manage Accounts and click on the applicable account, then select Cancel. Fill in the required fields. You can select multiple services at once.

Where is Telkom head office?

Pretoria, South AfricaTelkom/Headquarters

What is the Telkom toll free number?

0800 Toll Free – Calls at No Charge to the Caller.

How do I cancel my Telkom contract?

To cancel your service online, all you have to do is go to MyTelkom and select Manage Accounts, select Relevant Service / Account and select Cancel Applicable Services. You should then receive a reference number and a case number. Simple.

How do I contact MTN Telkom?

Choice and use of words 2….Attention AllMobile: 081180 (free from a Telkom Mobile phone)Home: Sales – 10213 & Service – 10210 (free from a Telkom landline)Business: Sales – 10213 & Service – 10217 (free from a Telkom landline)Business Connexion: 10214 or 0800654321 the number of the SmartAccess help desk.

Will I be charged for calling a toll free number?

Toll free numbers are telephone numbers with distinct three-digit codes that can be dialed from landlines with no charge to the person placing the call. … Wireless callers, however, will be charged for the airtime minutes used during a toll free call unless they have an “unlimited calling” plan.

How do I call a toll free number from my mobile?

How can I call a toll free number? Toll free numbers are called the same way you would any other number. Just be sure to dial “1” followed by the correct toll free prefix (800, 833, 844, 855, 866, 877, or 888).