Quick Answer: How Do You Answer Good Customer Service Examples?

Can you give an example of when you have provided excellent customer service?

“I showed great customer service by having a great amount of product knowledge.

I made sure that I was the product expert so that I could be a wealth of knowledge to my clients.

I would never want to say “I don’t know” to a customer.

I will always find an answer if I don’t already have one.”.

How do you describe customer service experience?

Customer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.

What is customer service in simple words?

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting the needs and desires of any customer.

Can you tell me about yourself sample answer?

The first rule of thumb for answering the Tell me about yourself question is to discuss what interests the interviewer. That means focusing on the experience and skills you have that will add value to the position. … A clear and concise summary of what you can do for the company is what the interviewer wants to hear.

Is customer service an experience?

Customer experience is focused on the entire journey from pre-purchase to post-purchase. In contrast, customer service is solely limited to service interactions like asking for product information or reporting and solving issues.

What is a good customer service answer?

Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.

Why should we hire you customer service Sample answer?

“You should hire me for this position because of my proven ability to maintain strong interpersonal relationships with several clients. I am passionate about providing care to those in need in my community, which keeps me motivated and excited about doing my best work.

What does excellent customer service look like?

Good customer service is being able to talk and listen. Happy agents sound happy, are calm and have a better rapport with customers. Amazing customer service is created by quickly meeting customers’ needs – the basis is rapid communication.

How do you deliver customer service interview?

Customer Service Questions Asked in a Job InterviewWhat is customer service? … What does good customer service mean to you? … Why do you think you’d be a good fit with our company? … Why do you want to work in customer service? … Tell me about a time you had to deal with a difficult customer, and how you handled it.More items…

What are five characteristics of quality customer service?

Customer Service QualitiesLoyalty.Good employee traits.Natural problem solving.Conscientiousness.Persuasiveness.

What are the 4 principles of customer service?

The 4 Principles of Exceptional Customer ExperienceBeing Where Our Customers Are. The first driving principle is providing contextual in-product help whenever possible. … Making It Easy to Find Answers Fast. … Consistency and Compassion. … Closing the Loop.

Why do u want this job?

“In my career, I am sure of one thing and that is I want to build a decent career in my current domain. My present job has shown me the path to move and attain what has been my long-term career objective. I have acquired necessary skills to some extent as well as have got accustomed to the corporate way of working.

What is your strength customer service?

A key strength in a customer service position is that of patience. You may be dealing with people who are lost, angry, frustrated, have multiple questions and expect you to be able to solve all of their problems. Demonstrate your ability to be a calming force in your response to this query.

How do I say I have good customer service skills?

Here are the top customer service skills your representatives need, according to data.Persuasive Speaking Skills. Think of the most persuasive speaker in your organization. … Empathy. … Adaptability. … Ability to Use Positive Language. … Clear Communication Skills. … Self-Control. … Taking Responsibility. … Patience.More items…

How do you provide excellent customer service answer?

10 ways to deliver great customer serviceKnow your product. … Maintain a positive attitude. … Creatively problem-solve. … Respond quickly. … Personalize your service. … Help customers help themselves. … Focus support on the customer. … Actively listen.More items…

What are 3 important qualities of customer service?

We’ve asked some thought leaders and seasoned professionals from the customer service industry what qualities service professionals need to succeed.Enthusiasm. … Communication skills. … Customer Empathy / Compassion. … Patience. … Stress Management. … Flexibility. … Charisma. … Company knowledge.

How do you handle difficult customers?

10 strategies for dealing with difficult customersFirst and foremost, listen. … Build rapport through empathy. … Lower your voice. … Respond as if all your customers are watching. … Know when to give in. … Stay calm. … Don’t take it personally. … Remember that you’re interacting with a human.More items…•

What is the best answer to what motivates you?

Good answers to the question ‘what motivates you? ‘meeting deadlines, targets or goals.mentoring and coaching others.learning new things.coming up with creative ideas to improve something, or make something new.analysing complex data in order to draw clear and simple conclusions.working well as part of a team.More items…

What are some of your strengths?

Some examples of strengths you might mention include:Enthusiasm.Trustworthiness.Creativity.Discipline.Patience.Respectfulness.Determination.Dedication.More items…

What are your weaknesses?

Some soft skills you might mention when answering questions about your weaknesses include:Creativity.Delegating tasks.Humor.Spontaneity (you work better when prepared)Organization.Patience.Taking too many risks.Being too honest.